Returns Policy
Please read the policy below to familiarize yourself with how we operate.
Please verify the part number that you are ordering before you place your order. If a part is ordered incorrectly by the customer and then returned, the customer will be responsible for all shipping charges and will be subject to a 20% restocking fee. We cannot be held responsible for manufacturer misinformation. If we messed up the order, then of course, we will take care of it. An RGA number must be requested within 7 days of receipt of the product by the customer. Returns must be received within 30 days of the initial purchase. We do not accept returns after 30 days. If an RGA is requested after 7 days of receiving the product then only an in-store credit will be issued. We do not refund shipping costs.
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All returns require an RGA (Return Goods Authorization) number. Please email: info@offroadtrading.com, to obtain this number. Please allow 24-48 hours for a response during busy times.
- The RGA number must be marked on a label outside of the returned box. Do not write on the retail packaging or it will void the return.
- All returned goods must be sent freight prepaid by the customer.
- A 20% restocking fee will be applied to all returned goods.
- All returned merchandise will be inspected before credit is applied to the account.
- All items that receive credit will need to be in NEW, UNUSED, and resellable condition including original packaging with all components. The product cannot be altered, damaged or missing pieces.
- If you refuse deliveries from shipping carriers, this will result in penalty charges. The shipping return cost(s) will be deducted from your refund amount.
- If the item is a warranty issue, please contact the manufacturer for warranty.
- Warranty issues will not be refunded after 30 days. Warranties are handled through manufacturers.
- Please understand that damage in shipping is the shippers fault not ours. We simply ship it to you. If you do receive a damaged package, we must follow the procedure indicated by the carrier. Please contact the carrier first prior to contacting Offroad Trading Co. If you do not have time to wait, we can process another order for you and refund after the shipping claim has been approved.
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Any scratch and dent, surplus, overstock, garage sale, used products, and eBay auction merchandise will not be refunded. All merchandise is sold “AS IS” and all sales are final. A description of each item will be posted. The best description possib
